“I need to tell you something! You cannot believe how I was treated during my last vacation! I felt like a king” A friend of mine said that to me a few weeks ago and he recalled vividly his experiences from his last summer vacation with his wife on a stunning island in Thailand.
At our customers I am currently observing an ardent desire towards more customer-centric service processes. Primarily, this transformation aims to increase external brand loyalty.
Times are long gone when established trainer personalities with a main competence in classical methods were amused when hearing the term “e-learning”. To be honest, I belonged to that guild when virtual learning emerged around 15 years ago …
As a conceptionist here at TCJG the first project I accompanied had nothing to do with the innovative qualification programmes which I got to know in the past. That’s very impressive and it certainly confused me in the first place.
It’s amazing how the Internet of Things is capturing our daily lives more and more. Have you noticed that over the last several years every generation, from primary schoolchildren to retirees, can be observed with their digital companions?
Individuality, practical relevance, meaning – these values are often associated with the generation Y. These values are important to me – not only because I am part of this generation, but also with regard to learning strategies …
Maybe you remember it from your own past – the teacher is holding a detailed monologue in front of the class while the first student doesn’t listen anymore, the second doesn’t understand a word and the third is already one step ahead.
Internal corporate social network? Today this does not stand for social exchange with our network of colleagues at the coffee machine. “A “social network” is a dedicated website or other application that enables users to communicate with each other …
That change has to happen in order to ensure global competitiveness and sustainable success of companies is common sense. “Change” and “Change Management” are of every day concern for business practitioners.
In the future, the transfer of management responsibility will be an important issue for many companies. Annually 27.000 enterprises are looking for successors. I have already guided and implemented this process within my own family business.
While sometimes the solution to a specific work-related problem is obvious for external observers, the directly affected person might stand in his own way. He might not gain access to the right solution.
A company’s success depends largely on the competence and commitment of its employees. However, qualified personnel selection and development is challenging. Basis of a systematic personnel development process is the personnel diagnostics.
Every organization has to rely on competent, motivated, and disciplinary executives. Identifying high potential employees to qualify them specifically and grow their loyalty to the company is a great way to secure future leaders.
In October 2015 we produced a film to function as part of a client’s training workshop. I was given the opportunity to support the project for TCJG due to my long-term experience in this field.
Be it personal or professional environments. Via classic channels such as movies or TV. Or mobile on-the-go, via tablet, cell phone etc: A flood of video content accompanies us on our daily movements.
Todays world grows ever more global and ever more digital. This entails great changes for the organization of work places as well as for society. The way people collaborate, share knowledge, acquire skills and learn continuously changes.
We circumnavigate the water, admiring the magnificent scenery and enjoying a hot, beautiful summer day – on Vespa scooters. On our trip we change the perspective to the other side.
This project deals with one of my favorite topics. During my previous employment in the 5* hotel field I was particularly passionate about anticipating guests needs and creating special surprise moments that truly elevated their stay.
The new Leadership Report 2015 by Zukunftsinstitut is out! It shows the latest and most important trends for successful leadership in today’s and the future’s world of collaboration and innovation.
Surrounded by the alps and adjacent to a serene lake lies the Bavarian town „Gmund“ – and its name sake paper company. It is a family business, a paper manufactory, which has stayed true to its craft for 180 years. And this quite successfully.